Entrepreneurs, know when to bend your rules
Q: "I will ask yet again: Can I have the check now please? We just want to get out of this restaurant already." — Steve
A: The above exchange occurred over the weekend when my brother, my wife and I went out to eat at a nice restaurant. It turned out to be one of those terrible dining experiences we have all been through at one time or another. Everything went wrong — bad service, cold food, wrong orders, etc.
But it was when the young waitress started crying at our table that we new it was time to go.
We actually should have left much sooner. When we first walked in we were seated at a "special" table, even though the restaurant was fairly empty. Soon, the manager came up and pointed out that if we wanted to stay at that table we would have to pay an 18% gratuity, per the sign on the table. When I pointed out t they were the ones who sat us there, she didn’t care and actually made us move — to a different part of the empty restaurant.
It was a Seinfeldian moment, and I could just hear Jerry say: Who are these people?
How do they stay in business? Since when did policies become more important than customers? Read full story:
