Power Listening – Your Super Force
John Castaldi - Lee Hecht Harrison-Reno
Wednesday, Apr 20
Speaker: 3 – 4 pm / Networking: 2 – 3 pm
NEW LOCATION: UNR Innevation Center
Register for free tickets below
John Castaldi
Listening is a critical skill for both professional and personal success. Some of us are naturals, most of us are not skillful. Emotions and egos interfere. The result? … misunderstandings and conflict. Worse … employees quit, projects get delayed and customers leave.
The good news is listening improves with awareness and practice. Listening comes in two flavors … understanding facts, and understanding feelings, also known as empathy. Combined you have the first steps towards emotional intelligence.
This is not about reaching agreement. If we all were in agreement, there would be no elections, no football games. This is all about obtaining mutual understanding. And, showing through behaviors that you understand each other.
The one-hour session focuses on discussing the importance and improving the skill through practice. Building on 20+ years of conducting communications workshops in over eight countries.
John will discuss:
The Business Case
Lessons From Leaders
Body Language
Paraphrasing Drill – Understanding Information
Empathy Practice – Understanding Feelings
More Tips And Wrap-Up
ABOUT THE SPEAKER
John Castaldi is a communications consultant with expertise in both career coaching and management development. As General Manager of the Reno office for Lee Hecht Harrison, last year he helped over 100 clients reach their next professional opportunity. With offices in 62 countries, Lee Hecht Harrison is the premier source for outplacement services.
Beginning in February, the NCET’s Biz Café moves to our new home at the University of Nevada, Reno Innevation Center
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